Privacy Policy

1. Introduction & Scope

Alder Moss Goods ("we," "our," or "us") respects the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (aldermoss.click) or purchase our handcrafted ceramic wares and lifestyle goods.

By using our website and purchasing our products, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you visit or make a purchase from our store, we collect several types of information:

A. Personal Identification Information

• Contact Details: Full name, email address, billing address, shipping address, and telephone number.
• Order History: Information regarding items purchased, prices, order dates, customization notes, and shipping tracking numbers.
• Customer Correspondence: Records of communications when you contact our customer care or studio inquiries.

B. Payment Information & Stripe Security

We do not store or process raw credit card numbers or security CVV codes on our servers. All payment transactions are securely handled through our PCI-DSS Level 1 compliant payment gateway, Stripe, Inc.

C. Device & Usage Information

• IP address, browser type, operating system, and Internet Service Provider.
• Referring/exit pages, timestamps, and navigation behavior across our product catalog.
• Cookie data stored locally on your device for cart persistence and session security.

3. How We Use Your Information

We use your personal data for legitimate business purposes including:

• Fulfilling Orders: Processing your payment, packaging small-batch pottery, printing shipping labels, and providing delivery confirmations.
• Customer Support: Responding to inquiries, ceramic care questions, return requests, and studio updates.
• Fraud Prevention & Security: Detecting suspicious activities and ensuring verified transactions in compliance with banking regulations.
• Marketing & Newsletters: Sending studio drop notifications and discounts only if you have opted in (you can unsubscribe at any time).

4. Information Sharing & Third-Party Processors

We do not sell, rent, or trade your personal information to third parties. We share data solely with trusted third-party service providers essential for operating our boutique store:

• Payment Processors: Stripe, Inc. (secure payment gateway and fraud detection).
• Shipping Carriers: United States Postal Service (USPS), United Parcel Service (UPS), and FedEx (for physical package delivery and tracking).
• Hosting & Infrastructure: Cloud hosting infrastructure and encrypted database services.

5. Cookies & Tracking Technologies

Our website utilizes necessary cookies and local storage tokens to provide essential e-commerce functions, such as retaining items in your shopping bag and maintaining your wishlist. You can manage or disable cookie preferences through your individual browser settings.

6. Your Privacy Rights (CCPA & GDPR)

Depending on your location, you may have specific rights regarding your personal information under state and federal legislation (including the California Consumer Privacy Act / CCPA):

• Right to Know & Access: The right to request details regarding the categories and specific pieces of personal information we have collected.
• Right to Deletion: The right to request the deletion of your personal information, subject to statutory record-keeping exceptions.
• Right to Non-Discrimination: We will never discriminate against you, adjust prices, or deny services for exercising your privacy rights.

To exercise any of these rights, please email us at info@aldermoss.click.

7. Data Security & Storage

We implement robust physical, administrative, and technical safeguards (including 256-bit SSL encryption) to protect your personal information against unauthorized access, destruction, or disclosure.

8. Studio Contact Information

If you have questions or concerns regarding our privacy practices or data processing, please contact us at: